Last Updated: Aug 2026

1. Introduction

CollectLab offers pre-orders for selected collectible products that are currently in production by their respective manufacturers.

Pre-order products are not physically in stock at the time of purchase. They are expected to become available only after manufacturing has been completed and the products have been delivered to the CollectLab warehouse through international logistics and customs clearance.

By placing a pre-order, the customer acknowledges and accepts that the product has not yet been released, and that all release dates displayed on our website are estimates only.

2. Reservation Deposit

A 20% non-refundable reservation deposit is required to secure every pre-order.

The reservation deposit allows CollectLab to reserve a limited production collectible exclusively for the customer and to commit inventory, purchasing capacity and supplier allocation specifically for that order.

Once the reservation deposit has been successfully received:

• the collectible is reserved exclusively for the customer;
• CollectLab commits inventory specifically for that reservation;
• the reserved item is removed from available stock where applicable.

The reservation deposit is non-refundable, except where expressly stated within this policy.

3. Estimated Release Dates

Estimated release dates displayed on CollectLab are provided in good faith based on information supplied by manufacturers.

These dates are estimates only and are not guaranteed delivery dates.

Actual arrival dates may change due to circumstances outside CollectLab's reasonable control, including but not limited to:

• manufacturer production schedules;
• production delays;
• quality control procedures;
• supplier decisions;
• factory shutdowns;
• international freight;
• customs clearance;
• transportation delays;
• force majeure.

CollectLab will always communicate updated release information as soon as it is received from the manufacturer whenever reasonably possible.

4. Manufacturer Delays

Manufacturers may postpone product releases one or multiple times during production.

By placing a pre-order, the customer expressly acknowledges and agrees that:

• release dates may change without prior notice;
• production delays are a normal part of the collectible industry;
• delays do not constitute grounds for cancelling the reservation;
• delays do not entitle the customer to a refund of the reservation deposit.

The reservation remains valid until the manufacturer either releases or officially cancels the product.

5. Manufacturer Changes

Manufacturers may modify products during production without prior notice.

Such changes may include, but are not limited to:

• release dates;
• packaging;
• accessories;
• paint applications;
• colours;
• materials;
• product specifications;
• prototype details;
• promotional photographs;
• edition sizes;
• certificates or bonus items.

Such manufacturer changes are beyond CollectLab's control and do not constitute defects or grounds for cancellation of the reservation.

6. Manufacturer Cancellation

If the manufacturer officially cancels production of the product before release, the customer may choose either:

• a full refund of the reservation deposit; or
• transfer the full reservation deposit to another CollectLab pre-order.

The final decision belongs entirely to the customer.

Whenever possible, refunds will be processed using the original payment method.

7. Manufacturer Allocation

Manufacturers may occasionally reduce dealer allocations after accepting pre-orders.

If CollectLab receives fewer units than originally allocated, reservations will be fulfilled in the order reservation deposits were received.

If CollectLab is unable to supply the reserved product because of allocation reductions, the customer may choose either:

• a full refund of the reservation deposit; or
• transfer the reservation deposit to another available pre-order.

8. Final Invoice

Once the reserved product:

• arrives at the CollectLab warehouse;
• successfully passes our incoming inspection;
• is ready for dispatch;

CollectLab will issue the final invoice and send it to the customer's registered email address.

The invoice will include:

• the remaining balance;
• applicable shipping charges;
• payment instructions.

9. Final Payment

The remaining balance must be paid within 3 business days from the date the final invoice is issued.

If payment is not received within this period:

• the reservation may be cancelled;
• the reserved product may be offered to another customer;
• the 20% reservation deposit remains non-refundable.

Failure to receive an email because of spam filters, incorrect contact information or customer-side technical issues does not extend the payment deadline.

10. Shipping

Orders are dispatched within 1–3 business days after the remaining balance has been paid in full.

11. Shipping Costs

Shipping costs are not included in the reservation deposit.

Shipping charges will be calculated when the final invoice is issued.

For oversized, heavy or multi-box collectibles, shipping costs will be calculated according to the carrier's current rates on the invoice date.

International customers are responsible for any applicable:

• import duties;
• customs fees;
• VAT, GST or other local taxes;
• government charges imposed by the destination country.

12. Local Pickup

Customers may alternatively collect their order free of charge from the CollectLab Showroom in Bratislava during our published business hours.

Orders selected for Local Pickup must be collected within 14 calendar days after notification that the order is ready.

Orders not collected within this period may be cancelled.

The reservation deposit remains non-refundable.

13. Product Images

Product photographs, renders and prototype images are provided for illustrative purposes only.

Final production items may differ slightly due to manufacturer revisions made during production.

Such differences do not constitute manufacturing defects.

14. Customer Responsibilities

Customers are responsible for:

• providing accurate contact information;
• maintaining a valid email address;
• keeping shipping details up to date;
• monitoring their email account for CollectLab notifications.

Customers may update their shipping address any time before the final invoice has been paid.

15. Combined & Split Shipments

Where possible, customers may request multiple pre-orders to be combined into one shipment.

If products are released at different times, CollectLab may ship products separately.

Additional shipping charges may apply if multiple shipments are requested by the customer.

16. Customer Cancellation

If the customer voluntarily cancels a pre-order before shipment:

• the reservation deposit remains non-refundable;
• any unpaid balance will be cancelled.

17. Right to Refuse or Cancel Orders

CollectLab reserves the right to refuse or cancel any order before shipment in cases including, but not limited to:

• obvious pricing errors;
• technical errors;
• suspected fraud;
• supplier cancellation;
• allocation reductions;
• force majeure;
• circumstances preventing fulfilment of the order.

Where CollectLab cancels a pre-order for reasons unrelated to the customer's actions, any reservation deposit paid will be refunded in full unless otherwise stated in this policy.

18. Limitation of Responsibility

CollectLab acts solely as an authorised retailer.

CollectLab does not control:

• manufacturer production schedules;
• release dates;
• allocation quantities;
• product revisions;
• packaging changes;
• production decisions.

CollectLab will always communicate the latest information received from manufacturers as soon as reasonably possible.

19. Entire Agreement

This Pre-Order Deposit Policy forms part of the CollectLab Terms & Conditions.

If any provision of this policy conflicts with applicable consumer protection legislation, the applicable law shall prevail while the remaining provisions shall remain in full force and effect.

20. Acceptance

By placing a pre-order and paying the reservation deposit, the customer confirms that they:

• have read this Pre-Order Deposit Policy;
• fully understand its contents;
• accept all terms and conditions described herein;
• understand that this policy applies exclusively to pre-order products and does not apply to products that are already in stock.

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