Last Updated: August 2026

Thank you for shopping with CollectLab.

This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order Processing

For products currently in stock, orders are usually prepared for shipment within 1–3 business days after full payment has been received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

2. Pre-Orders

Products marked as Pre-Order are not currently in stock.

These items are shipped only after:

• production has been completed by the manufacturer;
• the product has arrived at the CollectLab warehouse;
• the remaining balance has been paid in full.

Estimated release dates displayed on the website are approximate only.

Please refer to our Pre-Order Deposit Policy for complete information.

3. Shipping Methods

CollectLab works with trusted international shipping partners.

Available shipping methods depend on the destination country and product dimensions.

Shipping carriers may include:

• DHL
• UPS
• DPD
• GLS
• FedEx
• Post
• other international logistics partners

4. Shipping Costs

Shipping costs are calculated during checkout whenever possible.

For oversized, heavy or multi-box collectibles, shipping costs may be calculated separately and included in the final invoice.

Shipping charges are based on:

• destination country;
• parcel dimensions;
• parcel weight;
• carrier rates applicable on the shipping date.

5. Delivery Estimates

Estimated delivery times are provided for reference only.

Actual delivery times may vary depending on:

• destination country;
• customs clearance;
• weather conditions;
• transportation delays;
• carrier operations;
• public holidays;
• circumstances beyond CollectLab's control.

Delivery estimates are not guaranteed.

6. Customs & Import Duties

Orders shipped outside the European Union may be subject to:

• customs duties;
• VAT/GST;
• import taxes;
• brokerage fees;
• other government charges.

These charges are determined by the destination country and remain the sole responsibility of the customer.

CollectLab has no control over such charges.

7. Local Pickup

Customers may choose Free Local Pickup at the CollectLab Showroom in Bratislava.

Pickup is available during our regular business hours after the customer receives a confirmation email stating that the order is ready.

Orders selected for Local Pickup should be collected within 14 calendar days after notification.

8. Split Shipments

If an order contains products with different availability dates, CollectLab may ship items separately.

Additional shipping charges may apply if multiple shipments are requested by the customer.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

CollectLab is not responsible for delays or additional shipping costs caused by incorrect or incomplete shipping information.

If an order has not yet been dispatched, customers may request an address update by contacting:

 support@collectlab24.com

10. Undeliverable Packages

If a shipment is returned to CollectLab because:

• the customer provided an incorrect address;
• delivery was refused;
• the parcel was not collected;
• customs requirements were not fulfilled;

the customer may be responsible for:

• return shipping charges;
• storage fees;
• re-shipping costs.

11. Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

 support@collectlab24.com

Please include:

• order number;
• photographs of the package;
• photographs of any visible damage;
• tracking information (if available).

CollectLab will work with the shipping carrier to investigate the issue.

12. Risk of Loss

Risk of loss and title transfer to the customer upon delivery of the shipment to the delivery address specified in the order, unless otherwise required by applicable law.

13. Force Majeure

CollectLab shall not be held responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:

• natural disasters;
• strikes;
• wars;
• pandemics;
• government restrictions;
• customs delays;
• transportation disruptions.

14. Contact

For shipping enquiries, please contact:

 support@collectlab24.com

15. Packaging

All collectibles are carefully packed using protective packaging materials designed to minimize the risk of damage during transportation.

For particularly fragile, limited edition or premium collectibles, additional protective packaging may be used at CollectLab's discretion.

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