Algemene voorwaarden

CollectLab Terms of Service

Last Updated: Aug 2026

Welcome to CollectLab.

These Terms of Service ("Terms") govern your access to and use of the CollectLab website, products and services operated by ALTA GROUP S.R.L. By accessing our website or placing an order, you confirm that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Company Information

CollectLab is operated by:

ALTA GROUP S.R.L.
Registration Number: 11089060963
VAT Number: IT11089060963
VIA CARSO 7
20026, NOVATE MILANESE (MI)
ITALY

Email:
support@collectlab24.com

2. Eligibility

By placing an order you confirm that:

• you are legally capable of entering into a binding contract;

• all information you provide is accurate and complete;

• you will use our services only for lawful purposes.

3. Products

CollectLab specializes in:

• premium collectible figures;

• statues;

• die-cast models;

• designer toys;

• fashion dolls;

• licensed collectibles;

• pre-order collectibles.

We make every effort to present products accurately.

However:

• colours may vary depending on display settings;

• manufacturers may change products during production;

• prototype images may differ from final production items.

4. Pricing

All prices are displayed in EUR unless otherwise stated.

Prices may include or exclude VAT depending on the customer's shipping destination.

CollectLab reserves the right to correct pricing errors before accepting an order.

Obvious pricing mistakes do not create a binding sales contract.

5. Orders

Submitting an order does not automatically create a binding agreement.

Orders become accepted only after:

• payment has been successfully authorised (or deposit received for pre-orders); and

• CollectLab confirms order acceptance.

CollectLab reserves the right to refuse or cancel any order before shipment.

6. Pre-Orders

Certain products are sold as pre-orders.

Pre-orders are governed by the separate Pre-Order Deposit Policy, which forms an integral part of these Terms.

By placing a pre-order, customers also agree to the Pre-Order Deposit Policy.

7. Payments

CollectLab accepts payment methods displayed during checkout.

Available payment methods may vary by country.

Installment plans and reservation deposits are subject to separate terms displayed during checkout.

8. Shipping

Delivery estimates are provided in good faith but are not guaranteed.

CollectLab is not responsible for delays caused by:

• manufacturers;

• logistics providers;

• customs authorities;

• force majeure;

• circumstances beyond our reasonable control.

Shipping risk transfers to the customer upon delivery.

9. Returns

Returns are governed by our Return & Refund Policy.

Please read the policy before placing an order.

10. Product Availability

CollectLab cannot guarantee continuous availability.

Manufacturers may:

• discontinue products;

• reduce allocations;

• cancel releases;

• change specifications.

CollectLab reserves the right to cancel orders if products become unavailable.

11. Intellectual Property

All content published on CollectLab including:

• logos;

• trademarks;

• text;

• graphics;

• photographs;

• videos;

• website design;

is protected by copyright and intellectual property laws.

No content may be copied or reproduced without prior written permission.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

CollectLab shall not be liable for:

• indirect losses;

• consequential damages;

• loss of profits;

• business interruption;

• delays outside our reasonable control.

Our total liability shall never exceed the amount paid for the relevant order.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection law.

13. Privacy

Personal data is processed in accordance with our Privacy Policy.

14. Governing Law

These Terms shall be governed by the laws of the Slovak Republic.

Any disputes shall be resolved by the competent courts of Slovakia unless mandatory consumer protection legislation provides otherwise.

15. Changes

CollectLab reserves the right to modify these Terms at any time.

Updated versions become effective immediately upon publication on this website.

16. Contact

For any questions regarding these Terms, please contact us.

support@collectlab24.com
+421 917 616 149

© CollectLab. All rights reserved.

2. Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for any illegal or unauthorized purpose

Violate any applicable laws or regulations

Attempt to interfere with the website’s security or functionality

We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Services

We make every effort to display our products accurately. However:

We do not guarantee that product descriptions, images, or colors are error-free

Products may be subject to availability and may be discontinued at any time

All products are sold for personal use only, unless otherwise stated.

4. Pricing and Payments

All prices are displayed in the applicable currency and may include or exclude VAT, depending on your location

We reserve the right to change prices at any time without prior notice

Payments must be completed at checkout using available payment methods

We reserve the right to cancel or refuse any order due to suspected fraud, errors, or unauthorized transactions.

5. Orders and Acceptance

Placing an order does not guarantee acceptance

An order is considered accepted only after payment confirmation and order processing

We may cancel or limit quantities per order at our discretion

6. Shipping and Delivery

Delivery times are estimates and may vary depending on destination and carrier

We are not responsible for delays caused by customs, carriers, or external factors beyond our control

Risk of loss passes to the customer upon delivery

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.

Please review the Return & Refund Policy before making a purchase.

8. Intellectual Property

All content on this website, including but not limited to:

text

images

logos

designs

is the property of MAKE YOU UP S.R.O. or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

We shall not be liable for any indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid by you for the product in question

Use of our website and products is at your own risk.

10. Disclaimer

Our website and services are provided on an “as is” and “as available” basis.
We make no warranties, express or implied, regarding the operation of the website or the information provided.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Slovakia, without regard to conflict of law principles.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes will take effect immediately upon posting on the website.

Your continued use of the website constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

📧 info@makedelivery.eu

📞 +421 918 550 419