COLLECTLAB B2B SHIPPING & DELIVERY POLICY

Effective from: August 2026

This B2B Shipping & Delivery Policy applies to all shipments made to approved CollectLab B2B customers.

It forms part of the CollectLab B2B General Terms & Conditions.

By placing a B2B order, the Customer confirms that it has read and accepted this Policy.

 

 

1. SHIPPING IS CALCULATED SEPARATELY

Shipping costs for B2B orders are not calculated or charged at checkout.

B2B orders can vary significantly in:

total weight;

parcel dimensions;

number of parcels;

destination;

carrier requirements;

insurance requirements;

oversized or fragile products;

special handling requirements.

For this reason, shipping is calculated individually after the order has been reviewed and prepared for invoicing.

The applicable shipping cost will be added to the final invoice or payment request sent to the Customer.

 

 

2. MINIMUM ORDER VALUE

The minimum CollectLab B2B order value is:

€200

The €200 minimum applies to the value of eligible products included in the order.

Shipping charges are calculated separately and do not count towards the €200 minimum order value.

 

 

3. SHIPPING QUOTATION

After the B2B order has been reviewed, CollectLab will calculate shipping based on the actual structure of the order.

The shipping calculation may include:

number of parcels or pallets;

actual or volumetric weight;

parcel dimensions;

destination country and postal code;

insurance;

fragile or oversized handling;

applicable carrier surcharges;

special delivery requirements.

The resulting shipping charge will be included in the final invoice.

 

 

4. PAYMENT OF SHIPPING COSTS

Where shipping charges are included in the final invoice, they must be paid together with the outstanding order amount.

Unless different terms have been agreed in writing, payment must be completed within:

3 BUSINESS DAYS

from the date the final invoice or payment request is issued.

Orders will not normally be dispatched until all applicable payment requirements have been completed.

 

 

5. ORDERS WITH DIFFERENT AVAILABILITY DATES

A B2B order may contain:

in-stock products;

pre-order products;

products from different suppliers;

products with different expected release dates.

These products may not become available at the same time.

Where products require separate shipments, each shipment may have a separate shipping charge.

CollectLab will calculate shipping according to the actual shipment required.

 

 

6. PRE-ORDERS

Shipping is generally not calculated when a B2B pre-order is submitted.

When the pre-ordered product becomes available, CollectLab will calculate the applicable shipping cost based on the actual shipment.

This applies to all pre-order payment structures, including:

Reserve Now / Pay on Arrival;

Deposit Pre-Orders;

Full Payment Pre-Orders.

Where a pre-order has already been fully paid, any outstanding shipping charge may still need to be paid before dispatch.

 

 

7. COMBINED SHIPPING

Where commercially practical, CollectLab may agree to combine multiple products or pre-orders into one shipment.

Combined shipping is subject to:

product availability;

warehouse capacity;

product size and fragility;

reasonable holding periods;

carrier limitations.

Combined shipping is not guaranteed.

Where products cannot reasonably be held or combined, separate shipments and separate shipping charges may apply.

 

 

8. DELIVERY ADDRESS

The Customer is responsible for providing complete and accurate delivery information.

This includes:

company name;

contact person;

street address;

postal code;

city;

country;

telephone number;

email address;

any relevant delivery instructions.

Additional costs resulting from an incorrect, incomplete or inaccessible delivery address may be charged to the Customer.

 

 

9. CARRIERS

CollectLab selects the carrier based on the characteristics of the shipment, destination and available delivery options.

Depending on the shipment, delivery may be arranged through:

parcel courier;

express courier;

freight carrier;

pallet transport;

other professional logistics providers.

The Customer may request a specific carrier, but availability and additional costs are subject to approval.

 

 

10. DELIVERY TIMES

Any delivery times provided are estimates only.

Transit times may vary depending on:

destination;

carrier;

customs procedures;

seasonal demand;

weather;

transport disruptions;

oversized or pallet shipments;

other circumstances outside CollectLab's reasonable control.

CollectLab is not responsible for carrier delays outside its reasonable control.

 

 

11. SPLIT SHIPMENTS

CollectLab may split an order into multiple shipments where reasonably necessary due to:

different product availability;

parcel size or weight limits;

fragile goods;

supplier delivery schedules;

carrier requirements.

Any applicable shipping costs will be calculated based on the actual shipments required.

 

 

12. INTERNATIONAL SHIPPING

CollectLab may ship B2B orders internationally where delivery is available.

For cross-border shipments, the Customer is responsible for ensuring that the products may legally be imported, sold and used in the destination country.

The Customer is also responsible for providing any information or documentation reasonably required for customs clearance.

 

 

13. VAT, CUSTOMS & IMPORT CHARGES

VAT treatment depends on the Customer's location, VAT status and applicable tax rules.

For shipments outside the applicable customs territory, additional charges may include:

customs duties;

import VAT;

customs-clearance fees;

brokerage fees;

local taxes;

carrier administration fees.

Unless expressly agreed otherwise in writing, these charges are the responsibility of the Customer.

 

 

14. DDP / DAP / OTHER DELIVERY TERMS

Where applicable, the delivery terms for a particular shipment may be specified on the invoice, quotation or shipping confirmation.

If a shipment is offered on a specific Incoterm or delivery basis, that stated delivery term will apply to that shipment.

Where no specific delivery term is stated, the Customer should not assume that customs duties, import taxes or local charges are included in the shipping price.

 

 

15. LARGE, OVERSIZED & FRAGILE PRODUCTS

Certain CollectLab products may require special packaging or transport.

This may include:

large-scale model cars;

premium statues;

oversized figures;

large Gift Bar orders;

fragile products;

multiple-case shipments.

Additional packing, insurance, freight or handling charges may apply.

These costs will be reflected in the shipping calculation before dispatch.

 

 

16. PALLET SHIPMENTS

Larger B2B orders may be shipped on pallets where this is safer or more economical.

Pallet shipping costs depend on factors including:

pallet size;

total weight;

destination;

delivery access;

lift-gate requirements;

commercial or residential delivery location.

The Customer must inform CollectLab in advance if there are access restrictions at the delivery location.

 

 

17. INSURANCE

CollectLab may arrange insured shipping where appropriate.

Insurance requirements may depend on product value, destination and carrier conditions.

Any applicable insurance cost may be included in the shipping charge.

 

 

18. DELIVERY & TRANSFER OF RISK

The Customer must inspect the shipment promptly upon receipt.

Risk associated with transport and delivery will be determined in accordance with the applicable shipping arrangement, carrier terms and mandatory law.

Nothing in this Policy limits any rights or obligations that cannot legally be excluded.

 

 

19. TRANSPORT DAMAGE

Where a shipment arrives visibly damaged, the Customer should:

photograph the outer packaging before opening where possible;

photograph any visible damage to the products;

retain the original packaging;

note visible damage with the carrier where reasonably possible;

contact CollectLab promptly.

Transport damage claims must be reported within:

2 BUSINESS DAYS OF DELIVERY

The claim should include:

invoice or order number;

description of the damage;

photographs of the outer packaging;

photographs of the inner packaging;

photographs of the damaged product;

carrier documentation where available.

The Customer must retain all packaging until CollectLab confirms that it may be discarded.

 

 

20. MISSING OR INCORRECT ITEMS

Any missing products, incorrect products or incorrect quantities must be reported within:

2 BUSINESS DAYS OF DELIVERY

The Customer should provide the relevant order or invoice number and sufficient information to allow the claim to be investigated.

 

 

21. UNDELIVERABLE OR REFUSED SHIPMENTS

Where a shipment is returned because:

the Customer refused delivery;

the delivery address was incorrect;

delivery could not be completed;

required customs information was not provided;

import charges were not paid;

the shipment was not collected;

the Customer may be responsible for:

original shipping costs;

return shipping costs;

storage charges;

customs or carrier fees;

reasonable costs incurred by CollectLab.

Any re-shipment will require payment of the applicable additional shipping costs.

 

 

22. CUSTOMER-ARRANGED TRANSPORT

Where agreed in advance, a Customer may arrange collection using its own carrier.

In such cases, the Customer must provide the necessary shipping labels, carrier information and collection details.

Any special terms regarding risk, insurance or collection will be agreed before release of the goods.

 

 

23. DELIVERY CONFIRMATION

Tracking information will be provided where available.

For freight, pallet or specialist shipments, tracking information may differ from standard parcel courier tracking.

 

 

24. SHIPPING CHANGES AFTER CONFIRMATION

Shipping quotations may need to be adjusted where:

order contents change;

additional products are added;

quantities change;

parcel dimensions change;

carrier rates change materially;

the Customer changes the delivery address;

special handling becomes necessary.

Any material change will be communicated before dispatch.

 

 

25. FORCE MAJEURE & LOGISTICS DISRUPTIONS

CollectLab is not responsible for delays caused by events outside its reasonable control, including:

carrier disruption;

customs delays;

strikes;

severe weather;

natural disasters;

war or civil disturbance;

government restrictions;

infrastructure failures;

supplier or logistics disruptions.

 

 

26. CONTACT

For B2B shipping questions, please contact:

CollectLab B2B
Email: support@collectlab24.com
Website: CollectLab24.com

 

 

IMPORTANT SHIPPING SUMMARY

Minimum B2B order: €200
Shipping is calculated separately
Shipping is not charged at checkout
Shipping is added to the final invoice
Payment deadline: 3 business days
Damage / shortage claims: within 2 business days of delivery