Privacy policy
Last Updated: Aug 2026
CollectLab ("we", "our", "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase products from CollectLab.
By using our website, you agree to the practices described in this Privacy Policy.
1. Data Controller
CollectLab is operated by:
ALTA GROUP S.R.L.
Registration Number: 11089060963
VAT Number: IT11089060963
VIA CARSO 7
20026, NOVATE MILANESE (MI)
ITALY
Email:
support@collectlab24.com
2. Information We Collect
We may collect the following information:
Personal Information
• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Company name (if applicable)
• VAT number (if applicable)
Order Information
• Purchased products
• Payment status
• Shipping information
• Order history
Technical Information
• IP address
• Browser type
• Device information
• Operating system
• Cookies
• Website usage statistics
3. How We Use Your Information
Your personal information may be used to:
• process and fulfill orders;
• provide customer support;
• arrange shipping;
• send order confirmations;
• send shipping notifications;
• process refunds;
• improve our website and services;
• prevent fraud;
• comply with legal obligations.
Where permitted by law, we may also send newsletters and promotional emails if you have provided consent.
4. Payment Information
CollectLab does not store your full payment card details.
Payments are securely processed by trusted third-party payment providers.
5. Shipping Partners
To deliver your order, we may share necessary information with shipping companies, including:
• name;
• delivery address;
• telephone number;
• email address.
Only information necessary for delivery is shared.
6. Service Providers
We may share data with trusted service providers including:
• Shopify
• payment providers
• shipping companies
• accounting services
• fraud prevention providers
• marketing platforms
• customer support software
These providers may process data only for the purposes of providing services to CollectLab.
7. Cookies
CollectLab uses cookies to:
• remember shopping cart contents;
• improve website performance;
• analyse visitor behaviour;
• personalize user experience;
• measure advertising effectiveness.
Customers may disable cookies through their browser settings.
Some website functionality may not operate correctly without cookies.
8. Marketing
If you subscribe to our newsletter, CollectLab may send:
• new arrivals;
• exclusive releases;
• promotions;
• special offers;
• product updates.
You may unsubscribe at any time using the unsubscribe link included in every email.
9. Data Retention
We retain personal information only for as long as necessary to:
• fulfill orders;
• comply with legal obligations;
• resolve disputes;
• enforce agreements.
Accounting records may be retained for longer periods where required by law.
10. Your Rights
Depending on applicable law, you may have the right to:
• access your personal information;
• correct inaccurate information;
• request deletion of your data;
• restrict processing;
• object to processing;
• request data portability;
• withdraw consent.
Requests may be submitted to:
📧 support@collectlab24.com
11. International Transfers
Your personal information may be processed outside your country of residence where necessary for providing our services.
Where required, appropriate safeguards will be implemented.
12. Data Security
CollectLab takes appropriate technical and organisational measures to protect personal information against:
• unauthorized access;
• accidental loss;
• misuse;
• disclosure;
• alteration;
• destruction.
However, no internet transmission can be guaranteed to be completely secure.
13. Children's Privacy
CollectLab does not knowingly collect personal information from children under the age required by applicable law without appropriate parental consent.
14. Third-Party Links
Our website may contain links to third-party websites.
CollectLab is not responsible for the privacy practices or content of external websites.
15. Changes to this Privacy Policy
CollectLab may update this Privacy Policy from time to time.
The latest version will always be published on our website.
Continued use of our website constitutes acceptance of any updates.
16. Contact
For any privacy-related questions or requests, please contact:
📧 support@collectlab24.com
CollectLab processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Slovak data protection legislation.
Data Protection Authority
If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with your local supervisory authority responsible for data protection.
© CollectLab. All rights reserved.